Financial Services

Robotic Process Automation

Type of client: Global financial services provider

Aim of the project: Due to the increased operational inefficiencies, experience by the organisation as a result of significant business growth in recent years, the client was looking for support in defining its strategy and implementing Robotic Process Automation (RPA). The main objectives were to achieve a reduction in costs and improve customer service through processing efficiencies, reduction of human errors and better customer engagement.

Project delivery: The BearingPoint team worked closely with the client to conduct an initial assessment of RPA solution options and identify opportunities for process automation. The team was involved in delivering a Pilot automated process, followed by an initiation of a full-scale robotic transformation programme. BearingPoint helped the client to shape the RPA roadmap, select the right RPA solution for their business needs and guided them in developing in-house RPA capabilities.

Outcome: The client is now on course not only to deliver significant financial savings but also achieve a substantial change in the way it manages its business operations – combining modern technologies with a dynamic human workforce.